Effective Date: 10/May/2024
At Clodhosts, we strive to provide top-notch web hosting services. However, if you are not satisfied, you may be eligible for a refund under the following conditions:
Eligibility for Refunds
New Users
Refunds are only applicable for first-time signups. If you cancel your managed shared hosting service within 2 days of purchase, you are eligible for a refund. You must provide a valid reason for cancellation, and the refund is only applicable if the issue is related to our server. We do not support third-party apps and code.
One Refund Per Customer
Refunds are limited to one per customer. Multiple services or multiple signups do not qualify.
Non-Refundable Services
No refunds will be provided for:
- Domain Name (Registration, Renewal & Transfer)
- Domain privacy
- SSL certificates
- Reseller Hosting
- VPS
- Dedicated Servers
- Clusters
- Addons
- Licenses
- Extra IP
- Website Development
Product Upgrades/Downgrades
Refunds are not granted for product upgrades or downgrades. Users are responsible for their actions.
Existing Customers
No refunds will be provided if you already have a product and order a new one.
Service Suspension/Termination
No refund will be made if your service(s) are suspended or terminated due to:
- Email Marketing/Email Abuse/Misuse of our service
- Inappropriate/Illegal/Immoral activities
- Account Over-use
Payment Issues
Refunds are not applicable if the service is terminated due to payment issues. It is your responsibility to make timely payments to avoid service suspension or termination.
Late Fees
A late fee of ₹150 will be added to your invoice if payment is not made before suspension. This fee must be paid to reactivate the service.
Payment and Activation
Instant Activation
Accounts paid via credit card, debit card, net banking, or PayPal will be set up immediately once the payment is confirmed. Payments made via UPI/NEFT/IMPS will be activated once the payment is confirmed.
Non-Refundable Payments
Payments made through UPI/NEFT/IMPS directly to our bank are non-refundable and will be added as credit to your hosting account.
Additional Terms
Domain Charges
If your web hosting service includes a free domain name and you cancel the service, the standard domain charges will be deducted from the refund amount. If the refund amount is less than the domain name price, you will have to pay the difference or forfeit the domain. Domain transfer fees apply if you wish to transfer the domain to another provider.
Account Migration Charges
If we have performed account migration and you cancel the service within the first 4 days, a charge of $15 will be deducted from the refund amount.
Taxes and Fees
Refunds do not cover any taxes, setup fees, refund processing fees, postal charges, or any payment processing charges.
Cancellation Process
Requesting a Refund
To request a refund, submit a cancellation request through the client area within 4 days of purchase. Refund requests placed after 4 days will not be processed.
Processing Time
After sending the cancellation request, it will take 10 to 20 business days to complete the refund process.
Unpaid Invoices
Unpaid invoices may result in the suspension or termination of your web hosting account. Suspended accounts will only be restored after clearing the outstanding invoice. Terminated accounts will not have their data restored.
Termination Reasons
Your hosting account can be terminated for the following reasons:
- You decide to discontinue the service.
- You fail to renew your account on the due date.
- You violate our Terms of Service.
- Potential fraud detected by our anti-fraud system.
Automatic Actions
Our system generates invoices, service cancellations, suspensions, terminations, and late fee additions at 2:00 AM IST. It is your responsibility to manage your account and ensure timely payments to avoid disruptions.
Backup Responsibility
It is advised to maintain a backup copy of your hosting account to avoid losing your data due to termination. All your files will be deleted from the server once your hosting account is terminated, and Cloudghosts shall not be liable for the same.
Service Discontinuation
If you decide to discontinue the service at any time during your subscription, your hosting account will be suspended immediately upon your request and terminated within 24 hours.
Expiration Cancellation
If you request cancellation after your subscription expires, your hosting account will be suspended at the end of the subscription and terminated within 24 hours after the expiration date.
Renewal Policy
For service renewals, invoices will be generated 14 days before the due date. Services will be suspended on the due date and terminated on the 8th day after the due date if payment is not made.
Fraud Prevention
We have an anti-fraud system that monitors all orders. If potential fraud is detected, we will manually verify the order. If the required information is not provided, the account will be suspended and terminated immediately.